Support Center
How Can We Help You?
Whether you need help with your order, have questions about shipping, or want to know more about our vehicle inspection process — we are here for you.
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Help Topics
Find answers organized by topic. Select a category below to explore common questions and helpful guides.
General Questions
- How to sign up?
- What are your business hours?
- Is it a free signup?
- What does the FOB price include?
- What is C&F or CIF price?
Account Management
- Having trouble logging in?
- How to reset your password
- Updating your profile and addresses
- How to delete your account
- Changing your display currency
Ordering & Tracking
- How to buy a vehicle (The 4-Step Process)
- Step 1 & 2: Negotiation and Proforma Invoice
- Step 3: Confirming your order and getting bank details
- Understanding shipping status updates
- How to track your vehicle shipment
Payment & Billing
- Accepted payment methods
- How to find our bank details
- Uploading your TT Copy (Required)
- Step 4: Payment Confirmation timeframe
- Invoice and receipt requests
FAQ
Frequently Asked Questions
Quick answers to the most common questions from our international buyers.
Get in Touch
Contact Our Support Team
Have a question or need assistance? Fill out the form below or reach us through any of our contact channels.
Phone
+81 80-3541-9928
Mon-Fri, 9AM - 6PM JST
Email
info@realmotor.jp
Response within 24 hours
Office Hours
9:00 AM - 6:00 PM
Japan Standard Time (JST)
Real Motor Japan
5-2 Nishihaiagari, Kamigaoka-cho Toyota city
Aichi Prefecture Japan 473-0931